Admin Console
Support
Operational support runbook for integration and authentication issues.
Email: support@partner.com
Escalation: security@partner.com
Hours: Mon-Sat, 9:00-21:00 IST
P1 (production down): 30 min response
P2 (major degradation): 2 hour response
P3 (general issue): 1 business day
Include partnerId and userId.
Attach requestId and sessionToken if available.
Share timestamp and environment (test/live).
Verify the user has a saved visual profile for exact partnerId and userId.
Check if formula mode changed after enrollment.
Inspect Authentication Logs for SESSION_LOCKED events.
Confirm callback state matches init-auth state.
Validate signature on backend before creating user session.
Ensure callback URL matches environment (test vs live).
Confirm requests include Authorization bearer token.
Verify dashboard endpoints return 200 in browser network logs.
Check that sessions exist for the authenticated admin account.